Delivery
Attention: Due to increased volume and the impact of COVID-19, we are experiencing delays in processing and shipping. Therefore, your order may take longer than usual to arrive and we are working diligently to get them to you as quickly as possible.
The email you received with your tracking information is the best resource for updates and the timing of your order delivery.
In addition, we assure you that any shipping delays will not impact your return or exchange time frame. All returns and exchanges are based on the date your order was delivered.
We thank you for your patience as we fulfill orders as quickly and safely as possible and apologize for any inconvenience
How can enjoy free shipping policy?
Free shipping on orders over USD$79. Both shipping costs and shipping method should be subject to what is stated on Payment Page, and this may vary for different delivery destinations
Shipping Info
At Runkool, we value each and every single customer. Our top priority is making sure the items get delivered to our customer as soon as possible.
For logistical reasons, some items purchased in the same order may need be sent in separate packages. This means you may not receive all your products in the one package.
Please be sure to enter your address correctly. We are NOT responsible for lost packages due to an incomplete or incorrect address or custom clearance imports.
While we strive to deliver goods in the time frame we specify, we cannot guarantee or accept liability for deliveries outside of this time frame as we rely on third party shipping companies to facilitate our deliveries. We cannot accept liability for out of pocket expenses or other costs incurred due to failed or delayed deliveries.
The processing time for orders is generally 5-7 business days.
Once your item is dispatched, the estimated delivery time and shipping cost for the United States are:
Standard Shipping（10 - 15 business days）(cost $0--$21.99)
0.00 - 40USD cost $16.99
40.00 - 79USD cost $21.99
79.00 - 999999USD cost $0
the estimated delivery time and shipping cost for the Germany, France,United Kingdom,Norway,Belgium,Italy, Spain.
Standard Shipping（10 - 15 business days）(cost $0--$18.99)
0.00 - 40USD cost $13.99
40.00 - 79USD cost $18.99
79.00 - 999999USD cost $0
the estimated delivery time and shipping cost for the Canada.
Standard Shipping（10 - 15 business days）(cost $0--$23.99)
0.00 - 40USD cost $18.99
40.00 - 79USD cost $23.99
79.00 - 999999USD cost $0
the estimated delivery time and shipping cost for the Australia.
Standard Shipping（10 - 15 business days）(cost $0--$25.99)
0.00 - 40USD cost $18.99
40.00 - 79USD cost $25.99
79.00 - 999999USD cost $0
the estimated delivery time and shipping cost for the New Zealand.
Standard Shipping（10 - 15 business days）(cost $0--$26.99)
0.00 - 40USD cost $21.99
40.00 - 79USD cost $26.99
79.00 - 999999USD cost $0
These are estimated delivery times only, therefore Runkool is not guaranteeing delivery dates. Don't worry, we will always do our best to deliver on or before your delivery dates.
Please note: Total Delivery Time = Processing Time + Shipping Time
Shipping Delays
Shipping time is estimated and commences from the date of shipping, rather than the date of order, and can take longer than expected date due to invalid address, customs clearance procedures or other causes.There may be some other unforeseen circumstances beyond our control that may lead to delays, for example, customs, public/national holidays, natural disaster, air and ground transportation strikes or delays etc.
Import Duties
Customs and import duties and fees may be applied to international orders when the shipment reaches its destination country, such extra fees will be charged to the recipient by DHL / FedEx / EMS / SF-Express or your local customs office directly. Runkool has no control over such extra charges. Please note that such fees and charges are the responsibility of the recipient and vary from country to country.